FAQ


GENERAL FAQ

  • Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. Orders will ship 5­-7 business days after you order. This does not include the time spent in transit.

  • Checking the tracking number provided in your emailed shipment confirmation is usually the best way to check on your order. Our customer service agents only have as much information as can be seen by you through your tracking number.

  • Support email at helloparismerch@gmail.com 

  • ALL PRODUCTS ARE FINAL SALE; NO RETURNS OR EXCHANGES

  • Have a question about sizing?  Please refer to the chart below:


ORDERS

  • When your order ships, you will receive a confirmation of shipment with your tracking number and selected carrier.

NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

SHIPPING

  • Transit times and shipping cost will vary depending on your location and delivery method selected at checkout.

  • Any inquiries regarding the exact location of your package should be made directly to the carrier using the tracking number provided on your shipment confirmation.

  • We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly stated at checkout.

  • International shipping is available with some exceptions. Due to current international shipping restrictions, we are temporarily unable to ship to the following countries:

    CAYMAN ISLANDS

    CHILE

    FINLAND

    FRENCH POLYNESIA

    GERMANY

    HONDURAS

    JAMAICA

    KUWAIT

    LEBANON

    MALDIVES

    PERU

    PHILIPPINES

    ROMANIA

    SAUDI ARABIA

    TUNISIA

    UNITED ARAB EMIRATES